Incoming Routing Methods: E-mail, Store in Folder, Print, Custom

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When receiving faxes, you can configure Incoming Routing Methods to route incoming faxes to recipients on the network. Depending on the Caller Number (Caller ID) and Called Number (DID), different actions can be applied to incoming fax. These actions are defined by the so-called rules. The independent set of rules is used for each method.

The following Incoming Routing Methods can be configured:

Route through e-mail

Incoming faxes can be delivered via e-mail to one or more e-mail recipients.

Store in a folder

Incoming faxes can be copied to one or more local or network folder.


This method allows to automatically print Incoming faxes.


This method allows to easy add any routing functionality by using custom application that is started after receiving a fax. The using of this method is not limited by the current licences.


This method allows to send a specified fax to caller instead of receiving fax. There are no separated rules for Fax-On-Demand function. To use this function, you should configure Incoming VOIP Call Routing rules.

Incoming Methods page contains the following information:

Incoming Method

The Incoming Routing Method name

Max # of Rules

Total number of rules, that can be used. It is usually the sum of Basic and Additional number of rules.


Basic number of rules, that can be used. Specified as the number of Fax Voip T.38 Console Lines + 1. The TRIAL version allows the use of no more than 2 rules of every type.


Additional number of rules, defined by the Fax Voip T.38 Console Extended Fax Routing (E-mail, Store in Folder, Print, Fax-On-Demand) license.

The following commands are available in the Incoming Methods Contextual Tab of the Ribbon:

Incoming Methods

Route through e-mail

Click to configure Route through e-mail rules for incoming faxes.

Store in a folder

Click to configure Store in a folder rules for incoming faxes.


Click to configure Print rules for incoming faxes.


Click to configure custom routing for incoming faxes.

Fax On Demand

Click to configure Incoming VOIP Call Routing rules for using Fax-on-Demand functionality.

Alternatively, you can double-click a method in the Incoming Methods list, or select Edit command from the context menu.

The following diagram provides an overview of the incoming fax routing process:

To view common Incoming Routing Methods log, use Enable Incoming Routing Methods debug logging option, see more details in the Incoming Routing Methods Logs chapter of this user manual. To view detailed logs for fax routing methods, use other options described in the same chapter.