Receiving Faxes

  • 1

    Automatic Fax Reception

    When configured in the automatic fax reception mode, the Fax Voip Softphone automatically answers the incoming call and receives the fax. To automatically receive incoming faxes, you need to configure Incoming VOIP Call Routing rules to receive fax calls.

    Automatic Fax Reception
  • 2

    Receive a Fax manually

    To manually receive a fax, you must first make an outgoing voice call or answer an incoming voice call. Make sure that the required line is active and the voice call is established. Tell your caller that you are ready to receive a fax. To receive a fax, click Receive Fax button.

    Receive a Fax manually
  • 3

    To automatically switch to fax mode

    You can configure Fax Voip Softphone to automatically detect CNG fax tone at the time of established voice call, and then to switch to fax mode and receive a fax.

    To automatically switch to fax mode
  • 4

    Monitoring your fax

    When receiving a fax, the information about incoming fax progress is displayed in the Info panel in the main window.

    Monitoring your fax

    In the case of a successful fax reception, the Status: OK message is displayed in the Info panel.

    Fax received OK

    If the fax reception failed, the operation completion code containing the fax reception error is displayed in the Status field.

    Failed to receive a fax
  • 5

    To view received faxes

    Use Log Book to view received faxes. Received faxes can be easily viewed in the Preview Panel. You can navigate between the fax pages using the navigation buttons located at the bottom of the Preview Panel.

    To view received faxes