Using Fax Voip with AXON PBX

Axon is a virtual PBX for Windows or Linux designed to manage calls. Axon is a very easy PBX with support for T.38 fax calls. You can download it from our website or from NCH Software .
Example: AXON PBX operates at 192.168.0.4:5061 and Fax Voip operates at 192.168.0.2:5070. And we want to configure Fax Voip as an extension to AXON PBX with internal number 101. We also have our SIP provider: sip.provider.com. All calls from Fax Voip starting with “00” should be roted to provider via AXON PBX, all calls from provider should be roted to Fax Voip via AXON PBX. The call from Fax Voip to Number “101” should be roted to another Fax Voip line via AXON PBX (test). The picture below illustrates the basic using of Fax Voip with AXON PBX.

To install the AXON PBX

Follow the AXON PB Setup Wizard.
It’s important: if it is the first installation of AXON PBX, do not install “Related Programs”. Yor need to understand how AXON PBX operates with Fax Voip. You can install these programs later, if you want to learn them.
Create one or two internal extensions. You do not know, if you need more extensions. You can create additional extensions later. Save username as “Admin” and password “free”, you can change “user” and “password” later.

To configure the AXON PBX with FaxVoip

Open Axon Web Control in your Internet Explorer, enter your Username and Password and Click the “Open Control Panel” button.

Select “Extensions”

Click the “Extension 101” and check/modify settings for this extension. If you are not able to select Outbound Dialing Plan “main”, skip this step for the first time. Click the “Save Changes” button.

Select the “External Lines”. Click the “Add New External Line” button.

Enter your SIP Account details here with the settings you received from your Service Provider. You can use the “Advanced Line Settings” button. if you need. Do not forget to set “Incoming Calls Ring On Extension... 101”: this feature will be used for incoming calls to FaxVoip. Click the “Save Changes” button.

Click the “Add New Outbound Dialing Plan” Button in “Dialing Plans” window

Enter a name for your New Outbound Dialing Plan (“main”) and Click the “Save Changes” Button.

Click “Add Dial Rule”. You need to add Dial Rule to route all external calls (stats with “00”, for example) to external line “provider”
“If number starts with” field enter: 00, In “Dial on Line” field select: provider . Click the “Save Changes” Button.

Your outbound Dialing Plan “main” must be like here. Click the “Save Changes” Button.

Now you must go to “Extensions” and do some changes. In “Extension 101” select “Outbound Dialing Plan”: main. Click the “Save Changes” Button.

In AXON PBX Console click the <Settings> button.

In Settings window check “Local Sip Port to listen on” field. Change it, if need. Click the <OK> button.

In FaxVoip FaxModem Control Panel you must change SIP-settings according to AXON PBX settings.

In FaxVoip FaxModem Control Panel Click <Apply> button, then click <STOP> button, then click <START> button. In AXON PBX console you will see a message about registration.

Comments about using Fax Voip with AXON PBX

To do outgoing calls from Fax Voip, you need to create a job for your fax program to dial number “00XXXXXXXXXX” and send a fax. Fax Voip operates as an extension 101 of AXON PBX and do calls according to dial-plan “main”, according dial-rule for “00” to “provider”.
Accepting incoming calls from external provider to Fax Voip: as the call is comming to “Provider” line in AXON PBX, the AXON PBX redirects the call to Extension 101 (to Fax Voip). Begining from Fax Voip version 2.0.0, stable SIP registration is supported, so you no need to provide static route to Fax Voip to operate with Incoming Calls.
If your fax program have 2 lines you can do a test call from one line to another line using AXON PBX. Do the test call from one line to number “101”. The call will be redirected to another Fax Voip line. If the another fax line is in the “autoanswer” mode, the fax call will be answered.
If you have problems with t38-faxing using this construction, you can try to do some steps. If there are problems with AXON PBX, you can try: 1) to provide external ip-address for your computer 2) to provide DMZ for the computer where Fax Voip installed. 3) To install AXON PBX to another computer. The behaviour of t38-faxing depens on your SIP-provider, your sip and network environment, model of your router, and, of course, your sip provider must have a support for t38 fax protocol.
If you have problems with incoming faxes (no fax tone, when dialing to Fax Voip from external SIP Network), using Fax Voip with AXON PBX, as for incoming fax calls from external SIP Network to Fax Voip, it is important to check "Use static IP address and static mapped ports" option in the AXON PBX in the "Network Settings" panel and enter "External SIP port" and "External RTP port starting from..." values. No need to enter your "Public IP address" here. You should also provide DMZ for computer with Fax Voip.

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