Outgoing Routing Methods: E-mail, Store in Folder, Print, Custom

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When sending faxes and audio messages, you can configure Outgoing Routing Methods to route outgoing faxes and audio messages. Depending on the recipient's phone number, type of the call (fax or audio), and the success or failure of sending the fax or audio message, different actions can be applied to outgoing fax or audio message. These actions are defined by the so-called rules. The independent set of rules is used for each method.

The following Outgoing Routing Methods can be configured:

E-mail Delivery Receipts

An e-mail receipt can be sent to one or more e-mail addresses, to confirm whether the fax or audio message has been sent correctly.

Store in a folder

Outgoing faxes and audio messages can be copied to one or more local or network folder.


This method allows to automatically print outgoing faxes.


This method allows to easy add any routing functionality by using custom application that is started after sending a fax or audio message. The using of this method is not limited by the current licences.

Outgoing Methods page contains the following information:

Outgoing Method

The Outgoing Routing Method name.


The priority order of Outgoing Routing Methods. It should be understood that this option has practically no effect, because each method is always executed in the separated thread. To change the priority order, use the Move Up and Move Down commands, see below.

Max # of Rules

Total number of rules, that can be used. It is usually the sum of Basic and Additional number of rules.


Basic number of rules, that can be used. Specified as the number of Fax Voip T.38 Console Lines + 1. The TRIAL version allows the use of no more than 2 rules of every type.


Additional number of rules, defined by the Fax Voip T.38 Console Extended Fax Routing (E-mail, Store in Folder, Print, Fax-On-Demand) license.

The following commands are available in the Outgoing Methods Contextual Tab of the Ribbon:

Outgoing Methods

E-mail Receipts

Click to configure E-mail Delivery Receipts rules for outgoing faxes and audio messages.

Store in a folder

Click to configure Store in a folder rules for outgoing faxes and audio messages.


Click to configure Print rules for outgoing faxes.


Click to configure custom routing for outgoing faxes and audio messages.


Use the commands below to change preference order for different Outgoing Methods. One of the methods should be selected.

Move Up (Ctrl + U)

Move the selected method up.

Move Down (Ctrl + D)

Move the selected method down.

To configure outgoing method, you also can double-click a method in the Outgoing Methods list, or select Edit command from the context menu.

The following diagram provides an overview of the outgoing fax or audio message routing process:

To view common Outgoing Routing Methods log, use Enable Outgoing Routing Methods debug logging option, see more details in the Outgoing Routing Methods Logs chapter of this user manual. To view detailed logs for routing methods, use other options described in the same chapter.